Cancellation & Refund Policy
We aim for complete clarity and transparency regarding our billing, payment flows, and subscription lifecycle. Please read this policy carefully before subscribing to our Pro plan.
Effective Date: March 2026 • Last Updated: March 2026 • Version 1.2
Summary: Non-Refundable Subscriptions & Graceful Cancellation
Key terms that apply to all Pro plan subscribers.
All subscription charges are final and non-refundable. Once a monthly subscription fee (₹500/month) is processed, no partial, pro-rata, or full refunds are granted.
When you cancel, your Pro access continues undisturbed until the end of your prepaid monthly billing cycle. It will then cancel with zero recurring charges for any subsequent months.
01.Payment Flow & Gateway Architecture
Code Review Engine offers both a Free tier and a paid Pro plan designed for individual engineers and development teams:
₹0 / month
Up to 5 AI reviews per month. Ideal for evaluating the engine on open-source and personal repositories.
₹500 / month
Unlimited AI pull request reviews on all public and private repositories, automated security audits, and priority inference queueing.
How Payments Are Processed:
- Payment Processor: All payments are processed through Razorpay Software Ltd., a PCI-DSS Level 1 compliant payment processor. Code Review Engine never stores or handles your raw credit card numbers, debit card PINs, CVVs, or NetBanking passwords.
- Supported Payment Methods: Razorpay accepts Unified Payments Interface (UPI via Google Pay, PhonePe, Paytm, BHIM, or QR code), Major Debit and Credit Cards (Visa, Mastercard, RuPay, American Express), and authorized NetBanking institutions.
- Recurring Mandate & Cycle: When you subscribe to Pro, an automated recurring subscription mandate is authorized via Razorpay. Your subscription automatically renews on the same day every month (e.g., if subscribed on the 10th, renewal occurs on the 10th of the following month) until you cancel.
- Invoices & Receipts: For every successful transaction, Razorpay automatically transmits a detailed GST/tax invoice and payment receipt to your registered account email address.
02.Strict No-Refund Policy
Except where required by applicable statutory law or explicit exception listed in this document, all payments made for Code Review Engine Pro subscriptions are strictly non-refundable.
This includes, but is not limited to:
- Unused Days: We do not issue partial, pro-rata, or prorated refunds for any remaining unused days within an active monthly billing period.
- Unused Reviews or Quotas: If you did not trigger or create pull requests during a paid month, the subscription fee is not refundable.
- Early Cancellation: Canceling prior to the end of a billing month does not trigger a refund for the elapsed or remaining days of that month.
- Inactivity: Failing to connect a repository or configure GitHub webhooks does not entitle an account to a refund.
Why We Enforce This Policy: Providing enterprise-grade AI reviews requires instantaneous compute reservation, dedicated Pinecone vector indexing capacity, and real-time LLM API token consumption, all of which incur non-recoverable cloud infrastructure overhead the moment an account is provisioned.
03.Cancellation Policy: Continued Access for the Paid Month
We believe in fair, customer-friendly cancellation terms. When you decide to cancel your Pro subscription, our system ensures you receive the complete value you paid for:
1. Continued Pro Access Throughout the Current Billing Cycle
When you click Cancel subscription, your subscription status is marked as canceled with Razorpay setting cancel_at_cycle_end = 1. You do not lose Pro access immediately. Your account maintains unlimited AI reviews, priority processing, and private repo coverage until your scheduled renewal date (renewsAt).
2. Zero Charges for Subsequent Months
Once the prepaid month reaches its conclusion, your subscription automatically lapses. No future charges, renewals, or deductions will occur for subsequent months. Your account will smoothly transition to the Free plan (5 reviews/month) without any hidden fees or termination penalties.
3. No Lock-in & 1-Click Self-Serve Cancellation
You do not have to call customer service, send emails, or answer questionnaire obstacles to cancel. You can cancel your subscription at any moment directly from your dashboard.
How to cancel your subscription in 3 steps:
- Navigate to your Dashboard and open the Settings page.
- Select the Subscription tab to review your current plan and renewal date.
- Click the Cancel subscription button and confirm. Your account will display your active access end date immediately.
04.Failed Payments, Bank Errors & Exceptions
We understand that technology and banking networks can occasionally experience disruptions. The following exceptions and protocols apply:
If money is debited from your bank account or UPI application but network latency prevents our Razorpay webhook from confirming the transaction, Razorpay's automated reconciliation will either complete the activation within 2 hours or initiate an automatic refund to your original payment method within 5 to 7 business days per Reserve Bank of India (RBI) and banking guidelines.
In the rare event that a double charge occurs due to network packet retries or gateway race conditions, please contact our billing team with your Razorpay Payment ID. Upon technical verification, we will promptly refund the duplicate transaction in full back to the original source.
If an automated recurring payment fails (e.g., due to insufficient funds, expired cards, or bank downtime), Razorpay will attempt retries over a 48-hour grace window. If the payment remains unfulfilled, your account will safely revert to the Free tier without incurring overdraft penalties from our platform.
05.Reactivating & Resubscribing
If you have canceled your subscription and later wish to re-subscribe, you may do so at any time from your settings. If you re-subscribe after your previous billing cycle has ended, a new 30-day billing cycle will begin from the date of your new purchase.
06.Billing Support & Contact
For questions regarding your invoices, subscription status, or payment queries, our billing support desk is available to assist you:
Please include your registered GitHub email address and any relevant Razorpay Payment ID (pay_...) for expedited assistance.